FAQ Frequently Asked Questions & Studio Policies


  • Eyelash Extensions are single strands of synthetic eyelashes that are curved to replicate a natural eyelash. They are applied to individual eyelashes, one lash at a time, for a natural, elegant and luscious look. Eyelash Extensions are perfect for special occasions as well as for every day wear.

  • When applied properly, semi-permanent Eyelash Extensions can last up to 2 months, depending on the natural growth cycle of your eyelashes. Most clients get a ‘fill’ every 3 weeks. 

  • Wait 24+ hours to get your lashes wet.

    Be gentle with your lashes.

    Avoid rubbing your eyes.

    Avoid oil-based and waterproof mascara.  

    Water based mascara and water based mascara remover may be used. 

    Avoid excessive exposure to heat, steam, sauna, and friction to the lashes

    No oil based products around the eyelashes

    No waterproof cosmetic products on or near the eyes.

    Every evening: Cleanse your lashes with a lint-free wand. The adhesion point is rough, and lint from a towel or a q-tip may get caught in the bond and cause irritation to your eye. Your extensions are placed 1mm away from the root of your natural lash at your lash line. We all know 1mm is very small. There is a possibility dead skin, debris, or make-up may accumulate in this small space and cause damage to your natural lash. Damage can be prevented by thoroughly cleansing your lashes on a DAILY basis.

  • We recommend getting a fill approximately every 3 weeks. A natural eyelash falls off every 60 to 90 days on average due to the natural growth cycle and is naturally replaced with the growth of a new eyelash.  At any given moment, each of your natural eyelashes is at a different stage of its life cycle.  A fill is needed to replenish the lashes that have completed their life cycle.

  • With proper application, Eyelash Extensions look and feel completely real. 

  • Yes. You can shower, swim, exercise, sleep and spa worry-free while wearing Eyelash Extensions. You can enjoy these lashes with little need to adjust your lifestyle.

  • Remember: To maximize your time with your lash artist, come to your appointment with clean eyes free of makeup.  

    We understand you keep a busy schedule; if you are unable to arrive without eye makeup, please arrive early to use the remover and cleanser provided so we may maximize your appointment time by applying extensions.  We will cleanse the lashes of oil and prime them but if we have to spend time removing eye make up you will be charged an additional $5.

Lash Extension After Care Instructions

Now that you have lash extensions take note of these tips to maintain them. With proper care and fills your eyelashes can last indefinitely.
-Do not get your eyelashes wet for the first 24 hours.
-Do not use a spa, sauna or pool for the first 24 hours. The extensions need that amount of time to properly bond.
-Avoid pulling your lash extensions or rubbing your eyes.
-Do not use eyelash curlers with your extensions. With proper application you will not need them.
-ONLY use oil-free makeup remover. If your eyelashes are tangled or crossed over, use the Spoolie given to you during your appointment to gently brush them straight and put them in place.
-Proper hygiene is very important. Please keep lashes clean by regular washing.
- We do not recommend using any mascara but if you must, use only mascaras that are safe for eyelash extensions, no oil-based or waterproof mascaras. Only apply the mascara to the tips of your lashes.
-After showering avoid rubbing lashes, it best to blot them with a towel and let them air dry. You can also dry the lashes by using a hair dryer on the cool setting and blowing them dry from the bottom up.
-Use care when applying facial and eye creams to avoid the lash line. Too many oil-based products can break down the adhesive.
-Vixen Lash + Brow recommends touch-up appointments every two to four weeks to maintain your new eyelash extensions.


Your treatments are reserved especially for you. I value your business and ask that you respect the scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

  • We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 100% of the cost of your service.
  • We require a credit card for all appointment requests.  Your card will not be charged.  You can securely do this through the Vagaro app.  We are not able to see your card number if you go through Vagaro, so we recommend providing it this way to preserve your privacy.
  • To Cancel or Reschedule your appointment you can do so by clicking the link in the email you received titled “Your Appointment Reservation”.  If it is less than 24 hours prior to your appointment you will not be able to adjust your appointment online.
  • There is a three-day guarantee once lashes are applied. If you see excessive shedding within the first three days of your application, contact us immediately.
  • There are no returns or refunds once services are rendered.  If you have a concern about services or products, please contact us immediately.
  • If it has been 4 weeks or you are coming from another lash studio, you must book an extended fill.  If not, your appointment will be cancelled and rebooked as such if time permits.